| Question |
Answer |
| What is components make up the biopsychosocial self? |
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Age, gender, body weight, height, ethnicity, and any other physical characteristics. Any chronic illnesses, psychological states, emotional states, social biases and sociocultural values.
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| What should a nurse do if he/she realizes that their own personal beliefs are too ingrained and in conflict with a patient's to such an extent that a therapeutic relationship isn't achievable? |
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Refer the patient to someone who can be therapeutic.
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| ___________ includes the underlying emotions, context and connotation of speech. |
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Verbal communication
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| __________ includes gestures, expressions, and body language. |
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Non-verbal communication
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| _________ is the term for the direct communication of feelings. |
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Empathic Linkages
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| In analyzing patient-nurse communication, a patient's verbal and non-verbal communications are contradictory. Which should you give priority to? |
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Nonverbal behaviors and gestions are communicated first and should be given priority.
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| ________ is the primary focus of therapeutic communication and interaction. |
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The patient
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| What are the caveats to using self-disclosure? |
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It should be used cautiously and only when the disclosure has a therapeutic purpose.
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| __________ is an essential tool to ensure that a nurse has received a patient's message accurately during verbal communication. |
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Validation
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| What should a nurse do if a patient begins asking personal questions? |
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Try to determine the underlying reason for the question
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| What is the difference between silence and listening? |
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Silence is a deliberate pause to encourage the patient to reflect and eventually respond. Listening is an active process and by which the nurse attends to the patients verbal and non-verbal communication.
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| What is passive listening? |
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Sitting quietly and letting a person talk, This allows a person to ramble and does not focus or guide the thought the process. It doesn't foster therapeutic communication.
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| T/F When working with a patient, you should avoid giving advice. |
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TRUE
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| In prioritizing therapeutic communication interventions, which one should take priority? |
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Active listening
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| ___________ is a communication technique that is used in establishing trust and developing empathy. It involves encouraging and receiving information in a non-judgmental and interested manner. |
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Acceptance
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| ________ is a communication technique that involves presenting a patient with a different reality of a situation than the patient interprets. It should be used cautiously and a nonjudgmental attitude is critical. |
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Confrontation
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| __________ is a communication technique that involves expressing uncertainty when a patient relates a situation. It is used carefully and only when the nurse feels confident about the details of an event. Used to guide a patient to other explanations. |
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Doubt
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| _________ is the process of putting into words what the patient is implying or feeling. It is used to help patient identify underlying thoughts or feelings. |
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Interpretation
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| _________ is a communication technique where the nurse states what he/she is seeing. It is used when a patient's behaviors are obvious and unusual for that patient. |
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Observation, ex: You are trembling and perspiring, when did this start?
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| Redirecting an idea back to a patient for classification of important emotional overtones, feelings, and experiences is called _________. It is used when a patient is asking for the nurse's approval or judgment and allows the nurse to remain nonjudgmenta |
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Reflection.
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| ___________ is the process of repeating the main idea expressed by a patient. It shows the patient that they were heard. It is used for clarification. |
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Restating
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| ________ is a communication technique used when the nurse is trying to understand a situation a patient is trying to describe. It allows the nurse to ensure understanding of a situation. |
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Validation
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| Advice, Agreement, Challenges, Reassurance and Disapproval are all communication techniques that __________ communication. |
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inhibit
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| _______ is defined as interpersonal harmony characterized by understanding and respect. |
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Rapport
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| How is rapport developed? |
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By showing interpersonal warmth, a nonjudgmental attitiude and demonstrating understanding.
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| _________ is explicitly checking out one's own thoughts and feelings with another person. |
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Validation. Characterized by I statements.
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| ________ is the ability to experience in the present a situation as another did at some time in the past. |
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Empathy
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| What is considered the intimate zone? |
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Being within 6-18 inches of a patient
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| What is considered the personal zone? |
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Being within 18-47 inches of a patient
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| What are some common indicators that a nurse's professional boundaries are possibly breached? |
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Gift-giving on either party's part, spending more time than usual with the patient, defending or explaining a patient's behavior to others, keeping secrets, thinking about the patient outside of work, or feeling as though you are the only one who understa
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